On the heels of the last post comes an interesting incident illustrative of how the process works.
IT informed the PACS team at 12:26 PM yesterday that there will be a planned internet outage from 2AM through 4AM tomorrow morning, and PACS informed Radiology of this via email at 4:17 PM. Supposedly, services within the enterprise should continue to function (i.e., the LAN’s will still be functional), but there will be no outside access. This is a bit of a problem, as we have nighthawk radiologists that sit at one site and read for all of our sites. Scans from other hospitals are piped in via…..Internet!
Yours truly complained (very respectfully, I might add):
As you know, our night radiologists are completely dependent upon the internet connection to the outside which allows them to serve (our outside) hospitals. While we appreciate the advance notice, I hope it is understood that this planned outage represents a significant impact upon our ability to provide patient care. Therefore, I respectfully request that this outage be postponed until such time as (we) can together formulate an alternative conduit to allow for us to provide uninterrupted service.
Your understanding in this matter is greatly appreciated.
Due to the necessity of this planned system outage, we can not postpone the outage. We understand your concern for patient care, which is why we had hoped that with enough prior notice alternate means of access could be arranged.
Thank you for bringing this to our attention and we will work together to minimize situations like this in the future.
OK, I do hope we can stick to that last sentence. Is 34 hours enough prior notice? I don’t think so, personally. But, since IT owns the network, IT triumphs yet again.