I had hoped to return from Perth able to report considerable progress in the repair of the Western Australia PACS system. Unfortunately, those I spoke with tell me there is perhaps some very minor improvement, with crashes and prolonged downtimes still the norm. One radiologist I spoke with said he had basically just given up and accepted this as the way things will be.
I still find this situation rather horrific, and even more so given the relative lack of progress over the five months since I first brought it to your attention. What’s going on here?
Clearly, something is very, very wrong with this large installation. Normally, the vendor would be held accountable for a glitch of this magnitude. Thus, I’m asking Agfa to comment, and any responses will be published here verbatim. Please tell us what has happened in WA. Let us know why this installation cannot be brought into complete functionality. Is it a hardware problem? Have key pieces been replaced? Is it a software problem with Version 6.4? (We have 6.3.x, which has had a much better run.) Is it something with the local infrastructure? Network? Some problem with the Aussie version of English?
I’m convinced this problem can be fixed, but apparently not until adequate resources are thrown at it, which hasn’t yet occurred.
Please let us know. Your customers, present and future, are quite interested.